Returns & Warranties
At Gryphon, we stand behind the quality, durability, and performance of every piece of protective motorcycle apparel we make. Your satisfaction and safety are our top priorities. If something isn’t right, we’re here to make it right. Whether you're looking to make a return, exchange a size, or inquire about a warranty, this page has everything you need to ensure a smooth and hassle-free experience. Ride with confidence, our gear and our service have your back.
Size Exchanges
We offer a one time free size exchange on regular priced items within 30 days of receipt of the product.
If your item does not fit, please reorder a new item in the size you need and add a note in the Cart section, saying it is a size exchange. When we pack your reorder, we will include a prepaid return label in the box for you to send back the size that didn't work.
Once we receive the returned item, we will inspect it to make sure that it is in sellable condition, meaning, unworn, tags are still attached, clean and free of smells, before issuing your refund. If the item is not in sellable condition a refund will not be issued or an additional cleaning fee may be applied.
If you require a second exchange, if your item was purchased on sale, or if you do to not keep the item for any reason, you will be responsible for the shipping fees. Set rate shipping fees are: jackets & pants: $20, gloves & rain gear: $10
*Shipping fees are not refundable
Returns
If you're unhappy with your gear or it just does not work for what you need, you can return your new and unused item, within 30 days of receipt, and get a full refund, less the cost of shipping. Set rate shipping fees are: jackets & pants: $20, gloves & rain gear: $10
To initiate a return, please submit your request through our online return portal. Once approved, you will receive return instructions and a prepaid shipping label.
Return shipping costs will be deducted from your refund.
Once your item is received, it will be inspected to ensure it is in sellable condition: unworn, with tags attached, clean, and free of odors. Refunds will only be issued after inspection and will be processed to the original method of payment.
Items that are not in sellable condition may be refused or subject to a cleaning fee.
*Shipping fees are not refundable.
Warranty
If you believe your gear has a defect, our team is here to ensure a smooth resolution.
Gryphon offers a limited warranty against manufacturer defects:
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Jackets and pants: 5 years from the original date of purchase
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Gloves and rain gear: 1 year from the original date of purchase
Original receipt must be provided. This warranty is not transferable.
What’s not covered:
Rips, tears, cuts, burns, abrasions, accidents, crashes, improper care, negligence, normal wear and tear, modifications, alterations, or use outside the product’s intended purpose.
How it works:
If your item has a manufacturing or material defect, we’ll first attempt to repair it free of charge. While we’ll do our best to match colors and styles, we cannot guarantee the exact original product will be returned. If repair isn’t possible or costs more than a replacement, we may replace the item at our discretion.
Shipping for warranty claims:
Gryphon is not responsible for items shipped to our office. Please use a carrier with tracking and insurance, and ensure the garment is clean before sending. Once your warranty claim is processed, we’ll notify you before shipping your repaired or replaced item. *Shipping costs are non-refundable.